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Privacy Policy

This policy outlines how we handle your personal information with the utmost care. We take privacy seriously and implement measures to safeguard your data. Any personal information collected is strictly used for order processing and is never sold or shared with third parties.

Terms and Conditions

By purchasing the WuWizard WooCommerce Product Filter plugin, you agree to the following terms and conditions.

Plugin License Key

When purchasing the WuWizard WooCommerce Product Filter plugin, you receive a non-transferable license key. The key is valid for one year from the purchase date and is required for updates and support. You may not share, resell, or distribute the key. Transfers to new owners are only possible upon request. We reserve the right to revoke keys that violate these terms.

Annual Subscription

Purchasing the PRO version grants an annual subscription, including premium features, technical support, and updates. The subscription duration varies:

  • Single-site license: 1 year of support and updates
  • Five-site license: 1 year of support and updates
  • Unlimited sites license: 1 year of support and updates

Once the license expires, the plugin remains functional, but updates and support are no longer available unless the license is renewed. We do not guarantee compatibility with future versions of WordPress or WooCommerce without an active subscription.

Plugin Delivery

Upon successful payment, plugin files and license keys are accessible via your account. If your license expires, access will be restricted until renewed.

Plugin Updates

The latest plugin version can be downloaded from your account. Previous versions are available upon request.

Warranty

The plugin is guaranteed to function correctly on a default WordPress installation with a standard theme. However, we cannot guarantee compatibility with third-party themes, plugins, or hosting environments. Our support team will assist with compatibility concerns where possible.

Plugin Support

Scope of Support

Support is provided for active license holders and covers:

  • Troubleshooting plugin-related issues
  • Minor styling adjustments for better integration
  • Guidance on using the plugin effectively

Support does not include:

  • Debugging third-party conflicts
  • Extensive CSS modifications
  • Custom feature development
  • Support for outdated WordPress or WooCommerce versions

Support Response Times

Our support team operates Monday to Friday, 10:00 – 21:00 GMT+02:00. Response times depend on license type:

  • Pro Support: Response within 4 hours
  • Standard Support: Response within 1 working day

While we aim for fast resolutions, response times may vary depending on complexity.

Pricing and Ownership

We reserve the right to adjust pricing, terms, and subscription models without prior notice. All plugin files, images, and documentation remain the intellectual property of WuWizard and cannot be redistributed without permission.

Refund and Returns Policy

Refund Eligibility

We offer a 30-day money-back guarantee if the PRO version encounters technical issues that we are unable to resolve. Refunds will be processed within 7 working days.

Refunds are not provided if:

  • The plugin functions correctly, but you decide not to use it
  • Compatibility issues arise due to third-party plugins or themes

Before requesting a refund, we encourage you to contact our support team for assistance.

Exchanges

Defective or damaged digital downloads may be replaced. To request an exchange, contact us with proof of purchase.

Changes to Terms

These terms may be updated at any time without notice. We encourage users to review them periodically.

For any questions regarding refunds, support, or plugin usage, please contact us.